· What is the cost of
shipping?
Shipping for all orders within India is chargable
approx max 200 INR. For all international orders from outside India, orders
under INR 20,000 (approx. USD 240) are charged INR 1500 per kg (approx. USD 30).
· How long will it take for
the order to reach me?
Please refer to the product page for
estimated shipping and delivery timelines for both domestic and international
orders. From the time of shipping, it takes about 7-12 days for domestic
orders and 12-15 days for international orders to reach you.
If
you have placed an order with multiple items, please note that your items may
arrive in multiple shipments. The estimated delivery times are indicative, and,
on some occasions, there might be some unavoidable delays beyond our control.
We will keep you informed in case of any delays.
· What can I do if my order
dispatch is delayed?
We will try our best to get your products to
you within the estimated delivery times. If the package has not reached you by
the expected delivery date, please call us on 0141-6652270 or write to us
at support@blackbooksolutions.in and we will try our
best to resolve your issues.
· My order has been shipped.
Can I track it?
For orders within India, once your order has
been dispatched, you will receive an email with the details of the tracking
number and the courier company that is processing your order
You
can track the status of your package 24 hours after your order is dispatched
from our warehouse.
· We take 10-15 working days
to ship international orders from our end.
· Rs. 100 Would be added to
your shipment if it is below Rs. 1600. Cash on delivery is not available below
1600 rupees.
CUSTOMS & DUTIES
The customs and duties for
international customers will be borne by the customer, it can not be estimated
by us before or after placing an order with us. Also, we can not assure you if
the particular order needs to pay or not, it’s totally not under our control.
SELF-COLLECTION @ BLACK
BOOK SOLUTIONS
· Please email us at support@blackbooksolutions.in with your order
number to inform us if you wish to opt for self-collection upon order
confirmation.
· Do collect your order
within 2 working days upon confirmation email.
· If the order is not
collected within 2 working days, we will mail the order to the shipping address
stated.
· Self-collection is only
available 1 day after the order is made.
CANCELLATION
· Prepaid orders are not
eligible for cancellation.
The customer agrees not to
dispute the decision made by Black Book Solutions and accepts Black Book
Solutions’s decision regarding the cancellation.
CANCELLATION BY THE BLACK
BOOK SOLUTIONS
Please note that there may
be certain orders that we are unable to accept/fulfil and must cancel.
We reserve the right at
our sole discretion to refuse or cancel any order for any reason.
Some situations that may
result in your order being cancelled include limitations on quantities
available for purchase inaccuracies or errors in product or pricing
information, or problems identified by our credit and fraud avoidance
department.
We may also require
additional verification or information before accepting any order.
We will contact you if all
or any portion of your order is cancelled or if additional information is
required to accept your order.
If your order is cancelled
after your credit card has been charged the said amount will be reversed back
in your Card Account.
The customer agrees not to
dispute the decision made by Black Book Solutions and accepts Black Book
Solutions’s decision regarding the cancellation.
Courier
· Delivery takes 7-12
business days. Delivery time excludes payment verification & administrative
processes.
· Orders are mailed out
within 48 hours upon payment verification excluding weekends & public
holidays.
· Delivery is trackable and
100% insured.
· The customer or addressee
(anyone living at the address) will be required to sign for the package at the
door.
· If no one is at
home/office to receive it, a redelivery will be attempted up to 2 more times.
You will be contacted by the courier company for a suitable time for
re-delivery.
· As soon as the order is
shipped, we will send a detailed message with the name of the courier company
and tracking number, It is the customer’s duty to follow up with the courier
company after that, we can help them with the exact status of order along with
its location.
Mailing Hours
Your
orders will only be processed and packed during operation hours. Our mailing
team operates from 10.30 am to 6.30 pm, Monday - Friday (exclusive of Public
Holidays).